Quality Policy

We are committed to providing a service that consistently exceeds our client’s expectations. CIP has always put people first. It’s our passion for matching the right person to the right job that has seen us grow organically and through acquisitions to become one of the longest serving and most respected healthcare recruitment agencies in the UK market.

Our Quality Management System is consistent with ISO 9001. Its purpose is to:
• Ensure we act on the feedback from our clients and others that we engage with
• Continually improve the services we provide
• Remain compliant to all legislative & regulatory requirements
• Ensure that those we engage with have a positive experience

We do this by always looking for opportunities to improve then setting SMART objectives to maximise our strengths and minimise risk.

We all have a responsibility to ensure that our clients receive a quality service and to demonstrate a high level of competence always. The Company’s services and systems are designed, engineered and managed to exceed our client’s expectations through the simplest and most cost effective means possible.

The Company is committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties. The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Senior Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction.

All the components that together make up our Management System are regularly reviewed to ensure they are appropriate, understood and most of all the system continually improves and we exceed our customers’ expectations.

Head of Group Operations
September 2020

L.L – Quality Policy v6